Friday night in the middle of a heatwave and my aircon decides it needs a vacation. These things always seem to happen out of hours. I called up Sun Country since they were so great when I had issues last year. I left a message shortly after 6:30 on Saturday morning and had a call back within 10 minutes. Not only did a tech come out same day, but the repair was done for under 200 bucks on a Saturday! I had braced myself for an out of hours call out fee, or some extra charge, but I only paid for parts (I'm sure there's labor tacked on in the pricing, but it was still completely reasonable). Also, both the office staff and tech were super friendly and professional. These guys really do deserve 6 stars.
Can I give this place 6 stars? My A/C stopped working last night in the middle of the night, which was not pleasant. Got home and tried to self diagnose the problem to no avail. Sun Country was the first to call back, and they had a guy at my house within a couple of hours. 20 minutes on the roof and he fixed the problem. I asked him what the bill was, he said no charge since he wanted to make sure there wasn't more of a problem later on they'd need to come back out for. I tried to peel off a $10 bill to tip the guy, and he refused. Amazing service. I won't hesitate to use them again!!!
Outstanding in every way. If you are getting new heating and cooling systems installed, you need the right size and installation. To get the right size you need load calculations performed on your home or business place. I got bids from approximately 6 potential suppliers. Sun Country was one of only 2 that performed the load calculation. They recommended 3 options and gave me great explanations about each without ever pressuring me to buy. I chose the middle option. They showed up on time as agreed. But the condensers I had selected were not immediately available for installation. So Sun Country brought the next better model to install. They gave me the upgrade at no additional charge! The crew that did the work included a co-owner Ray. They worked hard, efficiently, and obviously enjoyed doing the work. When they were done, everything looked great and my house is now nicely warmed. They also agreed to return in the Spring to make sure the a/c is working as it should. Bravo Sun Country!
Greg G., Las Vegas, NV
I normally get an annual A/C tuneup in May or June with a company I've used for years. This time, I decided to try Sun Country, based on raves from neighbors in my subdivision. All went well, no repairs needed. However, the tech did show me how the outdoor unit had accumulated dried mud inside. Instead of hosing down the unit, which my other company had always done, Sun Country actually vacuums, thereby getting out much more gunk from the unit than a water hose would do. Good to know. These guys really know what they're doing. I'll definitely call them again in future.